14 days cooling off period
We will grant you 14 days to judge if your purchase is satisfactory. Within this period you can return the product. You can take a close look at the product just like you would do in a shop and test if it lives up to your expectations. If you have your doubts whether you can still change your product then please contact us via firstname.lastname@example.org
If you are not all satisfied with the product then please return it to us in the original packing and unused. We will refund your money including the original delivery costs within 14 days if the product has reached us in the original state. You only have to pay yourself for the return shipment. You are however responsible for the decrease in value of the purchased product due to usage beyond what is needed to asses the functioning and specifications of the product.
Remark: SIM cards, prepaid vouchers and postpaid subscriptions are excluded from the return policy. This means that the payment of these goods also closes the sale, and can not be reversed.
You can download a default form to cancel the agreement during the coolong off period here